Microsoft Dynamics 365 CE (Sales & Customer Service) Implementation in India
Gigatorb designs and delivers Dynamics 365 Customer Service and Sales implementations tailored to complex, real-world processes. We go beyond standard configuration — building custom model-driven apps, canvas apps, automated workflows, and plugin-based business logic on Microsoft Dataverse to match how your organization actually operates.
We work with Indian enterprises on direct implementation and support, and act as offshore Dynamics 365 CE engineering capacity for teams in the US, UK and the Middle East.
- High
Billing dispute on invoice #8841
CAS-10421 · Northwind Legal
21m 30s - Normal
Portal login failure for student intake
CAS-10418 · Fabrikam University
1h 38m 40s - Normal
Field technician reschedule request
CAS-10415 · Contoso Field Ops
2h 35m 40s - Low
Care plan document upload error
CAS-10409 · Tailwind Health
5h 56m 40s
Platform Engineering
Custom CRM Engineering on Microsoft Dataverse & Power Platform
Every Dynamics 365 CE project is a data-modelling project first. Sales and Customer Service both sit on Microsoft Dataverse, and the Common Data Model (CDM) ships standard tables — Account, Contact, Opportunity, Case — that already carry relationships, choice sets and security semantics. Deciding what to inherit from CDM and what to model as custom tables is the decision that determines how much rework you face in year two, so we settle it during architecture rather than during UAT.
The second decision is where configuration ends and code begins. We use Business Process Flows (BPFs) to move records through stages users recognise, business rules and Power Fx for in-form and canvas logic, and Power Automate for orchestration across SharePoint, Outlook and external systems. When a rule has to be transactional and impossible to bypass — pricing validation, entitlement checks, regulatory constraints — we register C# custom plugins on the Dataverse event pipeline instead of hoping a flow keeps up.
Where other systems need to reach in, we expose reusable operations as Custom APIs and integrate through the Dataverse Web API (REST endpoints), so portals, billing platforms and ERP stay in sync without brittle point-to-point scripts. For service desks we configure Dynamics 365 Customer Service SLAs, entitlements, queues and case routing rules so that first-response and resolution clocks reflect the commitments in your actual contracts.
That combination is what separates a CRM that survives its second year from one that quietly turns back into spreadsheets. If you would rather borrow that capability than build it in-house, the same engineers are available through our Dynamics 365 contract staffing practice.
Where we extend the platform
Data layer
Dataverse tables aligned to the Common Data Model, with alternate keys, relationships and a security model that matches your org chart.
Process layer
Business Process Flows, business rules and Power Automate for approvals, escalation and cross-system orchestration.
Experience layer
Model-driven apps for back-office depth, canvas apps with Power Fx for the field, and PCF controls where standard components fall short.
Code layer
C# custom plugins on the event pipeline, Custom APIs and Dataverse Web API integrations for logic that must be transactional.
Service layer
Dynamics 365 Customer Service SLAs, entitlements, queues and case routing rules wired to the commitments in your contracts.
What We Deliver
What We Deliver: End-to-End D365 CE Services
Six engagement tracks, from first-time CRM rollout to dedicated offshore capacity. Hover or tap a card to see what each one includes.
Industries We Serve
Industry-Specific D365 CE Solutions (Legal, Healthcare, Education, Field Sales)
We bring vertical templates, Dataverse data models and workflows we have already delivered — then tailor them to your process.
Matter management built for law firms
Matter management, client intake, and document workflow automation for law firms.
- Client intake & conflict checks
- Matter lifecycle & deadlines
- SharePoint document workflows
- Time & billing hand-off
Why Gigatorb for CE
A CE partner that writes the code
Deep hands-on Power Platform practice
Not just configuration, but custom code where the platform needs it — plugins, Custom APIs, PCF controls and Power Fx.
Vertical-specific accelerators
Built from real client engagements in legal, education, healthcare and field service, so you start ahead of a blank tenant.
End-to-end delivery
Architecture, development, QA, AppSource/Marketplace-ready builds, and post-go-live support from one accountable team.
Delivery approach
Architecture
Discovery, data model, security & integration design.
Build
Apps, flows, plugins and integrations in sprints with ALM.
QA & UAT
Automated tests, UAT scripts and performance validation.
Go-live & Support
Cutover, hypercare and continuous optimisation.
40+
CE & Power Platform builds
8–14 wks
Typical single-app rollout
4
Vertical accelerators
Ready to move beyond out-of-the-box CRM?
Bring your process, your pain points and your current tenant. We will map a Dynamics 365 CE architecture — apps, flows, plugins and integrations — and tell you honestly what is configuration and what needs code.
FAQs