Terms and Conditions

Last updated: 28 May 2026

These Terms and Conditions govern professional and consulting services offered by Gigatorb Software Pvt. Ltd. (“Gigatorb,” “we,” “us,” or “our”) when you discover or express interest in our implementation and consulting services through Microsoft Marketplace or related Microsoft partner channels. They apply to engagements involving Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Sales, Microsoft Power Apps, and related Power Platform services.

These terms are separate from our Terms of Service, which govern general use of the Gigatorb website. For information about how we handle personal data, please see our Privacy Policy.

1. Introduction

Gigatorb provides professional services to help organisations plan, implement, configure, customise, and support Microsoft business applications. When you view our Professional Service listing on Microsoft Marketplace or contact us through a Microsoft partner channel, these Terms and Conditions set out the general framework under which we engage with customers.

Microsoft Marketplace is a discovery and lead-generation channel. Microsoft is not a party to any service agreement between you and Gigatorb, and Microsoft does not provide, supervise, or warrant the professional services described in our Marketplace listing.

2. Scope of Services

Gigatorb's professional services may include, but are not limited to:

• Discovery, requirements gathering, and solution design
• Implementation, configuration, and customisation of Microsoft Dynamics 365 Business Central, Dynamics 365 Sales, and Power Apps
• Data migration, integration, and testing support
• User training, documentation, and change management assistance
• Post-go-live support, optimisation, and managed services

The description of services on Microsoft Marketplace is a general overview only. The specific scope of work, deliverables, milestones, acceptance criteria, timelines, assumptions, dependencies, and exclusions for any engagement are defined exclusively in a signed Statement of Work (SOW), service agreement, or equivalent written contract between Gigatorb and the customer — not on Marketplace or on this website.

3. Engagement Process

Expressing interest in Gigatorb services through Microsoft Marketplace — including submitting a contact request, scheduling a consultation, or requesting a quote — does not create a binding contract and does not obligate either party to proceed with an engagement.

No professional services work will commence until both parties have agreed to and signed a formal SOW or service agreement that specifies the scope, fees, schedule, and other commercial terms. Gigatorb reserves the right to decline or defer any engagement request at its discretion, including where scope, timeline, or resource requirements cannot be reasonably met.

4. Pricing and Payment

Any pricing, rate cards, or indicative estimates shown on Microsoft Marketplace or on the Gigatorb website are provided for general information only and are not binding offers. Actual pricing, invoicing schedules, payment methods, taxes, expenses, and payment terms are set out in the applicable SOW or service agreement.

For Professional Service offers of this type, Gigatorb — not Microsoft — invoices and collects payment directly from the customer in accordance with the agreed SOW. Microsoft does not process payments for Gigatorb professional services and is not responsible for billing disputes between you and Gigatorb.

5. Intellectual Property

Each party retains ownership of its pre-existing intellectual property, including software, methodologies, tools, templates, documentation, and know-how that existed before the engagement or was developed independently of the engagement.

Ownership of deliverables, licences granted to the customer, and rights to use custom configurations or extensions are defined in the applicable SOW or service agreement. Unless expressly stated otherwise in writing, Microsoft products and platform components remain subject to Microsoft's licence terms, and third-party products remain subject to their respective licence terms.

6. Confidentiality

Both parties agree to treat non-public information received from the other party as confidential and to use it only for purposes related to evaluating or performing the engagement. Confidential information includes business plans, financial data, technical specifications, security details, customer lists, and any information clearly marked or reasonably understood to be confidential.

This obligation survives the end of discussions or the completion of services, except where disclosure is required by law or where information becomes publicly available through no fault of the receiving party. More detailed confidentiality terms may be included in the governing SOW or a separate non-disclosure agreement.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Gigatorb shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising from or related to professional services or pre-contract discussions, whether based in contract, tort, or otherwise.

Any caps on liability, exclusions, indemnities, warranties, and remedies specific to a signed engagement are set out in the governing SOW or service agreement and take precedence over this general statement where they conflict. Nothing in these Terms and Conditions limits liability that cannot be limited under applicable law.

8. Governing Law

These Terms and Conditions are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising from or relating to these terms that is not resolved through good-faith negotiation shall be subject to the exclusive jurisdiction of the competent courts in India, unless the parties agree otherwise in a signed SOW or service agreement.

9. Changes to These Terms

Gigatorb may update these Terms and Conditions from time to time to reflect changes in our service offerings, legal requirements, or Marketplace obligations. The “Last updated” date at the top of this page indicates when the current version was published. Updated terms take effect upon publication unless stated otherwise. Engagements already governed by a signed SOW or service agreement remain subject to the terms of that agreement.

10. Contact Information

For questions about these Terms and Conditions or about Gigatorb professional services discovered via Microsoft Marketplace, contact Gigatorb Software Pvt. Ltd. at info@gigatorb.com or visit our contact page. We aim to respond to enquiries within a reasonable business timeframe.

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