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Gigatorb
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Microsoft Dynamics 365 CE & Power Platform Partner · India & Global

Dynamics 365 CE & Cloud Architecture for High-Performance Teams.

Purpose-built Dynamics 365 Customer Service and Sales implementations on Microsoft Dataverse — extended with custom model-driven apps, C# plugins, and workflow automation where out-of-the-box templates fail.

Explore CE Solutions
Dynamics 365 CEMicrosoft DataversePower PlatformBusiness Central ERPAzure
Dynamics 365 Customer Service · Case Management
Dataverse
Open cases
128-12%
SLA at risk
6+2
CSAT (30d)
94%+3.1
CasePrioritySLA remaining

  • Billing dispute on invoice #8841

    CAS-10421 · Northwind Legal

    High
    21m 30s

  • Portal login failure for student intake

    CAS-10418 · Fabrikam University

    Normal
    1h 38m 40s

  • Field technician reschedule request

    CAS-10415 · Contoso Field Ops

    Normal
    2h 35m 40s

  • Care plan document upload error

    CAS-10409 · Tailwind Health

    Low
    5h 56m 40s
Dataverse workflow · SLA escalation Running
Case created
C# plugin: auto-assign
SLA timer
Escalation flow

500+

Projects delivered

50+

Certified consultants

15+

Years in Microsoft ecosystem

Our Solutions

Enterprise-grade Microsoft solutions, engineered around your process

CRM, ERP, custom apps and analytics on one Microsoft cloud foundation — delivered by a team that writes the code, not just the configuration.

Customer Engagement (CE)

Dynamics 365 Customer Service & Sales

Purpose-built CRM implementations on Dynamics 365 Customer Service and Sales, extended with custom Power Platform apps where out-of-the-box isn't enough. From case management and SLA automation to custom entities, business process flows, and plugin-driven logic — we design CE solutions around how your team actually works, not a generic template.

Dynamics 365 CEMicrosoft DataverseC# PluginsModel-driven Apps
Explore Dynamics 365 CE implementation

Not sure where to start?

Staffing & Recruitment

Need the right people, fast?

Contract, permanent and dedicated teams for businesses in India, the USA and Canada. Pre-screened shortlists, typically within 48 hours.

For staffing firms
AI & Microsoft Copilot

Welcome to the era of AI-powered business

Copilot now ships inside Dynamics 365 and the Power Platform. The hard part is no longer the model — it is grounding it in clean data, your security model, and a process people actually trust. That is the part we build.

  • Readiness assessment across your Dataverse and ERP data estate
  • Copilot and agent rollout governed by role-based security and DLP
  • Custom agents in Copilot Studio when the built-in experience stops short
Explore Data & AI
Copilot
Grounded in Dataverse

Summarise case CAS-10421 and draft a reply

Copilot response
  • Billing dispute on invoice #8841, open for 3 days
  • Escalated twice — SLA breach in 21 minutes
  • Similar case CAS-9930 was closed with a credit note
SourcesCaseAccountKB-2231
Insert draft replyCreate task

Put AI to work

Copilot drafts case summaries, sales emails and meeting recaps inside Dynamics 365 itself. We configure it against your own data and guardrails — not a demo tenant.

Dynamics 365 Copilot

Bring data together

Copilot is only as useful as what it can see. We unify CRM, ERP and line-of-business data in Dataverse and Microsoft Fabric so every answer traces back to one version of the truth.

Dataverse & Fabric

Increase productivity

Insights surface where the work already happens — Teams, Outlook and Microsoft 365 — so agents and sellers stop switching tabs to reconstruct context.

Microsoft 365

Adapt to what's next

Build your own agents in Copilot Studio and automate the long tail with Power Automate, so a process change takes days instead of a release cycle.

Copilot Studio
Built onCopilot for SalesCopilot for ServiceCopilot Studio agentsMicrosoft FabricAzure OpenAI

Published on Microsoft Marketplace

Apps we built and ship

Ready-to-deploy SaaS apps on Microsoft Dataverse, reviewed and listed by Microsoft. The same team builds your solution.

See all on Marketplace

Case Studies

Results our clients measured

View all case studies
Migration · Australia

40%

faster order processing

MYOB Advanced to Business Central Cloud

An electronic appliance trader modernised its distribution by moving from MYOB Advanced to Business Central, with real-time inventory visibility.

Read the case study
Manufacturing

35%

shorter lead times

Business Central for manufacturing

A mid-sized manufacturer streamlined production planning and supply chain across multiple facilities.

Read the case study
Wholesale Distribution

50%

fewer stock discrepancies

Multi-location warehouse management

A wholesale distributor improved order-fulfilment accuracy across 8 distribution centres with Business Central warehousing.

Read the case study

Client Testimonials

What our clients say

Facing issues with the previous ERP to manage data, Gigatorb's approach, which I really like, is they go live with a very simple Business Central version and then build it from there. They have a very good approach to implementing and designing ERPs. They have a big range of services to offer. Support is very fast and responsive; even though they are overseas, they can be local.
JMJosh McMahonManaging Director, Extreme Marquees - Australia
Business Central Implementation
Gigatorb transformed our entire manufacturing operations with their expert Business Central implementation. The inventory management and production planning modules were seamlessly integrated, and we saw immediate improvements in efficiency. Their team went above and beyond to ensure our success with real-time reporting and analytics.
SMSarah MitchellChief Financial Officer, Manufacturing Solutions Inc - USA
The Business Central warehouse management solution developed by Gigatorb has revolutionized how we manage our multi-location inventory. We reduced order processing time by 60% and improved accuracy across all warehouses. Their consultants are true Business Central experts who understand distribution needs and deliver solutions that drive real transformation.
MCMichael ChenCEO & Founder, Global Distribution Corp - Singapore
Working with Gigatorb on our Business Central implementation for project management was a game-changer. Their expertise in professional services solutions and project accounting ensured we had a system perfectly tailored to our needs. Time tracking, resource allocation, and client billing are now seamlessly integrated.
EREmily RodriguezDirector of Operations, Professional Services Group - Canada
The Business Central implementation with integrated POS and e-commerce exceeded our expectations. Real-time inventory visibility across all our retail locations has transformed our operations. Gigatorb is now our trusted partner for all Business Central solutions. Their ability to translate complex retail requirements into elegant solutions is truly impressive.
DTDavid ThompsonChief Financial Officer, Retail Solutions Ltd - UK

Industries

Built around how your industry works

Business Central and Dynamics 365 solutions shaped to the processes each industry actually runs on.

Our Process

Six phases from idea to go‑live

  1. STEP 01

    Discovery & Risk Assessment

    Align business goals, technical feasibility and Microsoft best practice before any build starts.

  2. STEP 02

    Architecture & Design

    Design a scalable Microsoft architecture that fits your industry, compliance needs and growth plans.

  3. STEP 03

    Development & Configuration

    Agile sprints give faster iterations, early feedback and controlled customisation.

  4. STEP 04

    Testing & Quality Assurance

    Performance, security and user-acceptance testing so go-live is reliable.

  5. STEP 05

    Deployment & Go-Live

    A planned cutover with minimal disruption to your business.

  6. STEP 06

    Support & Optimisation

    Ongoing monitoring and improvements to keep getting value after launch.

Why Gigatorb

Dynamics 365 CE, Power Platform & staffing — from one partner

Gigatorb helps organizations run customer service, sales and operations on Microsoft Dynamics 365. Our core practice is Dynamics 365 Customer Engagement — Customer Service and Sales built on Dataverse and extended with custom model-driven apps, canvas apps, Power Automate flows and C# plugins. We keep Business Central as the integrated ERP layer so finance, inventory and operations share one data model with your CRM.

  • Faster case resolution with SLA automation and intelligent routing
  • Sales pipelines your team actually updates, on desktop and mobile
  • One Dataverse data model across CRM, ERP and custom apps
  • Pre-screened people on demand through our staffing practice

Built from real vertical engagements

Each industry runs on different workflows, so we start from how your team works — not a generic template. Our CE accelerators cover matter management for legal firms, student and case lifecycles in education, compliance-aware coordination in healthcare, and dispatch and job scheduling for field sales and service teams. On the ERP side we bring the same discipline to manufacturing, distribution and professional services.

The right people when you need them

When your business needs more people, our Recruitment & Staffing practice finds and screens candidates for businesses in India, the USA and Canada, through contract staffing, permanent hiring and dedicated teams, with specialist hiring for Dynamics 365 roles. Companies abroad can also hire in India through our Employer of Record service. Start with a discovery call on our consultation page or reach the team via contact.

FAQs

Questions we hear most

Does Gigatorb only work with Business Central, or also Dynamics 365 CRM (CE)?
We work across the full Dynamics 365 suite. Alongside Business Central ERP, we design and build Dynamics 365 Customer Service, Sales, and custom Power Platform/Dataverse applications for clients in legal, education, healthcare, and field sales.
Can Gigatorb build custom CRM apps beyond standard Dynamics 365 CE features?
Yes. When out-of-the-box CE doesn't cover a business process, we extend it with custom model-driven apps, canvas apps, Power Automate flows, and C# plugins/Custom APIs on Dataverse — built and tested for production use.
What staffing models does Gigatorb support?
We offer contract and flexible staffing, permanent recruitment and executive search, dedicated offshore teams, and specialist hiring for businesses in India, the USA and Canada, including niche Dynamics 365 talent.
What is the typical Business Central implementation timeline?
Timelines depend on process complexity, data volume, and integration scope. Many organizations complete core deployments in phased milestones, beginning with finance and operations, followed by advanced automation and analytics.
Can Gigatorb migrate data from legacy CRM, ERP or spreadsheet systems?
Yes. We define migration mappings, cleanse legacy data, deduplicate records, validate balances, and run controlled cutover plans into Dataverse or Business Central to minimize business disruption.
Do you provide support after go-live?
Yes. Our post-go-live services include issue resolution, enhancement planning, performance optimization, and user enablement so your CRM and ERP environment continues to deliver measurable value.

Free Consultation

Book a free session with a Microsoft expert

30 minutes on your Dynamics 365, Power Platform or staffing needs. No sales pitch, no obligation.

What you'll get

  • A clear understanding of your business needs
  • An assessment of your current systems and the best-fit solution
  • Transparent discussion on Dynamics 365 pricing and licensing
  • A live Dynamics 365 CE or Business Central demo, if useful
  • Straight answers on timelines, team and next steps

We reply within one business day.